Naistaxi
Last updated17 April 2026

Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Naistaxi platform as a customer (“Customer,” “you,” or “your”). By accessing or using the Naistaxi service, you agree to be bound by these Terms.

01

Acceptance of Terms

By creating an account or using Naistaxi services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the platform.

02

Eligibility

Naistaxi is a women-only ride-hailing service. To use the platform, you must:

  • Be verified as a woman through the Suomi.fi identification system or equivalent authentication method
  • Provide accurate and complete registration information
  • Be legally capable of entering into binding agreements

Naistaxi reserves the right to deny or revoke access if eligibility requirements are not met.

03

Nature of the Service

Naistaxi provides a technology platform that connects customers with independent drivers.

  • Naistaxi is not a transportation provider
  • Drivers operate as independent service providers
  • Ride availability depends on nearby drivers and demand
04

Booking and Ride Requests

Naistaxi supports both pre-booked rides and on-demand (real-time) ride requests.

On-Demand Rides

  • When requesting a real-time ride, your request is sent to nearby drivers
  • A ride is only confirmed once a driver accepts your request
  • Estimated arrival times are indicative and may vary

Pre-Booked Rides

  • You may schedule rides in advance
  • Timely availability is subject to driver acceptance and external conditions
05

Pickup and Wait Times

You agree to:

  • Be ready at the pickup location at the agreed time
  • Communicate promptly if delays occur

Drivers may:

  • Cancel the ride if you are not present within a reasonable waiting period
  • Apply waiting time fees where applicable
06

Pricing and Payments

  • Ride pricing may vary based on distance, time, demand, and other factors
  • Dynamic pricing (including peak pricing) may apply for real-time rides
  • The estimated fare will be shown before confirming the ride (when possible)

You agree to:

  • Pay all applicable fees, including waiting time or cancellation charges
  • Use valid and authorized payment methods
07

Safety and Verification

Safety is central to Naistaxi’s service. Features include:

  • Identity verification of both drivers and customers
  • Women-only access to the platform
  • Real-time ride tracking and sharing

You agree:

  • Not to misuse the platform or bypass verification systems
  • Not to allow others to use your account
  • To follow all safety guidelines

Violations may result in immediate suspension or termination.

08

Child Safety

Naistaxi aims to provide a child-friendly service, including:

  • Availability of a child seat on rides

Customers are responsible for:

  • Requesting a child seat when booking (if required)
  • Supervising children during the ride
09

Cancellations

You may cancel a ride at any time; however:

  • Cancellation fees may apply if a driver has already accepted the ride
  • Higher fees may apply for late cancellations or no-shows
10

Acceptable Use

You agree not to:

  • Engage in abusive, unsafe, or inappropriate behavior
  • Damage vehicles or property
  • Use the platform for unlawful purposes
  • Provide false information or impersonate another person
11

Service Availability

Naistaxi services are currently available in Finland.

We may:

  • Modify or discontinue features (including real-time ride services)
  • Limit availability based on location, demand, or operational factors

We do not guarantee continuous or uninterrupted service.

12

Limitation of Liability

To the maximum extent permitted by law:

  • Naistaxi is not liable for delays due to traffic, weather, or driver availability
  • Naistaxi is not responsible for actions of independent drivers
  • Naistaxi is not liable for indirect or consequential damages
13

Account Suspension and Termination

Naistaxi may suspend or terminate your account if you:

  • Violate these Terms
  • Breach safety requirements
  • Misuse the platform
14

Changes to Terms

We may update these Terms from time to time. Continued use of the platform constitutes acceptance of any updates.

15

Governing Law

These Terms are governed by the laws of Finland.

16

Contact Information

Email: info@naistaxi.fi

By using Naistaxi, you acknowledge that you have read and agreed to these Terms and Conditions.