Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the Naistaxi platform and services as a customer (“Customer”, “you”, or “your”).
By creating an account, making a booking, or using Naistaxi services, you agree to these Terms. If you do not agree with these Terms, you must not use the platform.
Acceptance of Terms
By creating an account or using Naistaxi services, you confirm that you have read, understood, and agreed to these Terms.
You are responsible for ensuring that the information you provide to Naistaxi is accurate and up to date.
Eligibility
To use Naistaxi, you must:
- provide accurate and complete registration information; and
- have the legal capacity to enter into binding agreements.
Naistaxi may restrict, suspend, or terminate access to the platform where necessary due to a violation of these Terms, safety requirements, or applicable law.
Nature of the Service
Naistaxi is a technology platform focused on women's safety in transportation.
Naistaxi connects customers with independent drivers who provide transportation services.
- Naistaxi operates the technology platform and booking service.
- Drivers provide transportation services independently and are responsible for complying with the legal requirements applicable to their transportation activities.
- Naistaxi does not guarantee that a driver will always be available for a requested journey.
- A booking becomes confirmed only when a driver has accepted the booking.
Ride availability may depend on driver availability, location, traffic, weather, and other external circumstances.
Booking and Ride Requests
Naistaxi currently supports pre-booked and scheduled rides.
When making a booking, you will be shown the available information about the ride, including the scheduled pickup time, pickup and destination locations, estimated or agreed fare, and any applicable additional charges.
A booking is not confirmed until a driver has accepted it and Naistaxi has confirmed the booking.
If no driver is available to accept the booking, Naistaxi may cancel the request and notify you.
Pickup and Waiting Time
You are expected to be ready at the agreed pickup location at the scheduled pickup time.
Standard pickup
A complimentary waiting period of 5 minutes is included from the scheduled pickup time.
If you request additional waiting time and the driver agrees to wait, a waiting fee of €0.38 per minute applies after the initial 5-minute grace period. This rate also applies where you notify the driver of a delay in advance and the driver agrees to a longer waiting period.
The applicable waiting fee will be communicated to you and paid to the driver after the ride.
If you expect to be delayed beyond this period, you must contact the driver before the applicable waiting period expires and request additional waiting time. See Section 9.4.
If you cannot be reached and are not present within 10 minutes after the scheduled pickup time, and you have not notified the driver of a delay that the driver has agreed to accommodate, the booking may be treated as a Customer No-Show under Section 9.
Airport pickup
For airport pickups, a complimentary waiting period of 15 minutes applies from the scheduled pickup time.
If you request additional waiting time and the driver agrees to wait, a waiting fee of €0.38 per minute applies after the initial 15-minute airport grace period. This rate also applies where you notify the driver of a delay in advance and the driver agrees to a longer waiting period.
If you expect to be delayed beyond this period, you must contact the driver before the applicable waiting period expires and request additional waiting time. See Section 9.4.
If you cannot be reached and are not present within 15 minutes after the scheduled airport pickup time, and you have not notified the driver of a delay that the driver has agreed to accommodate, the booking may be treated as a Customer No-Show under Section 9.
The driver is not required to wait beyond the applicable waiting period and may decline additional waiting if continued waiting would affect other bookings.
Pricing and Payments
Ride prices may vary depending on the distance, duration, time of day, day of the week, booking conditions, and other applicable pricing factors.
Before the journey starts or the booking is confirmed, Naistaxi will provide the estimated fare or the applicable basis for determining the fare.
Any additional charges applicable to the booking will be communicated before the journey, where applicable.
Naistaxi processes customer payments through Stripe, a third-party payment service provider.
Where supported by the payment method and Stripe's payment processing rules, the payment method may be pre-authorized for the estimated fare. A pre-authorization is a temporary authorization of funds and is not necessarily an immediate charge.
The final amount may be charged after the ride is completed based on the applicable fare and any agreed additional charges.
In accordance with the applicable payment arrangement, Naistaxi collects payment from the Customer and transfers the applicable amount to the driver, less any applicable Naistaxi service fee and payment or other applicable deductions.
You agree to:
- provide and maintain a valid payment method;
- ensure that sufficient funds or credit are available; and
- provide accurate billing and payment information.
If a payment cannot be completed, Naistaxi may request another valid payment method or take other reasonable steps to collect an amount properly due under these Terms.
Safety and Verification
Safety is central to Naistaxi's service.
Naistaxi may provide safety-related features, support channels, driver verification, and other safety measures. The availability of particular safety features may depend on the version of the platform and the circumstances of the ride.
You agree to:
- use the platform responsibly;
- follow applicable safety instructions;
- not misuse or attempt to bypass platform security;
- not allow another person to use your account; and
- provide truthful information.
You must not use Naistaxi for unlawful, abusive, threatening, or unsafe purposes.
Violations may result in suspension or termination of your account.
Child Safety
Naistaxi aims to support family-friendly transportation.
Child seats may be available for selected rides, subject to driver and vehicle availability.
If you require a child seat, you must request it when making the booking.
Customers are responsible for:
- ensuring that the requested child seat is suitable for the child;
- providing accurate information about the child where necessary for selecting the appropriate seat; and
- supervising children during the journey.
Website Booking Cancellation & No-Show Policy
This cancellation policy applies specifically to pre-booked rides made through the Naistaxi website.
Cancellation 1 hour or more before pickup
You may cancel your website booking 1 hour or more before the scheduled pickup time.
- 100% of the ride fare will be refunded.
- A €1 processing fee will be deducted from the refunded amount.
- The remaining amount will be refunded to the original payment method.
Cancellation 30–60 minutes before pickup
If you cancel your booking between 30 minutes and 1 hour before the scheduled pickup time:
- 50% of the ride fare will be refunded.
- The remaining 50% will be retained as a cancellation fee.
- The applicable €1 processing fee will be deducted from the refunded amount.
Cancellation less than 30 minutes before pickup
If you cancel less than 30 minutes before the scheduled pickup time:
- The full ride fare will be charged.
- No refund will be provided.
This policy applies because the driver has reserved time specifically for your scheduled ride and may already be preparing or travelling to the pickup location.
Customer No-Show
A Customer No-Show occurs when you are not present at the agreed pickup location within the applicable waiting period.
The applicable waiting period is:
- 10 minutes from the scheduled pickup time for standard pickups; or
- 15 minutes from the scheduled pickup time for airport pickups.
If you expect to be delayed beyond the applicable waiting period—for example, because baggage collection is taking longer than expected—you must contact the driver using the contact information provided with the booking and request additional waiting time before the applicable waiting period expires. The driver is not required to agree to wait longer.
Where you have notified the driver of a delay and the driver has agreed in advance to a longer waiting period, the agreed waiting time applies instead of the standard or airport waiting period above.
Any waiting beyond the complimentary waiting period set out in Section 5 is charged at €0.38 per minute, including where a longer waiting period has been agreed with the driver.
If you have not notified the driver of a delay, or the driver has not agreed to wait longer, and you are not present within the applicable waiting period, the booking may be treated as a Customer No-Show.
The driver may attempt to contact you using the contact information provided with the booking.
If the applicable waiting period has expired and the driver is unable to complete the pickup because you are not present or cannot be reached:
- the full ride fare will be charged; and
- no refund will be provided.
Exceptional circumstances
Naistaxi may review and make an exception to this policy where the cancellation or no-show is caused by circumstances such as:
- a safety concern;
- a significant delay or failure by the driver to arrive;
- cancellation by Naistaxi;
- a technical problem with the booking system; or
- a genuine emergency supported by reasonable evidence.
If you believe that a cancellation or no-show charge has been applied incorrectly, please contact us at info@naistaxi.fi and we will review the booking.
Refund processing
Approved refunds are returned to the original payment method. The time required for the refund to appear in your account may depend on the payment provider and your bank.
Acceptable Use
You agree not to:
- engage in abusive, threatening, discriminatory, or inappropriate behaviour;
- harass or threaten drivers or other customers;
- damage or intentionally misuse vehicles or property;
- use the platform for unlawful purposes;
- provide false information;
- impersonate another person;
- share or misuse another person's account; or
- attempt to interfere with the operation or security of the platform.
Naistaxi may suspend or terminate access where necessary to protect customers, drivers, the platform, or third parties.
Service Availability
Naistaxi services are currently available in Finland and may be limited to selected locations.
Naistaxi may:
- modify or discontinue features;
- limit service availability based on location, driver availability, demand, or operational circumstances; and
- update or improve the platform from time to time.
Naistaxi does not guarantee uninterrupted or continuous availability of the platform or transportation services.
Service Defects and Complaints
If a ride is not provided as agreed, is materially delayed, or otherwise contains a defect, you should contact Naistaxi as soon as reasonably possible at:
Email: info@naistaxi.fi
Depending on the circumstances, you may be entitled to an appropriate remedy, such as a price reduction, cancellation, or compensation where provided by applicable law.
Nothing in these Terms limits any mandatory rights you have under Finnish consumer protection law.
Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the maximum extent permitted by law, Naistaxi is not responsible for:
- delays caused by traffic, weather, road conditions, or other external circumstances;
- temporary unavailability of drivers;
- events outside Naistaxi's reasonable control; or
- indirect losses where such limitation is permitted by applicable law.
Nothing in these Terms limits any mandatory consumer rights or remedies.
Account Suspension and Termination
Naistaxi may suspend or terminate your account where reasonably necessary if you:
- violate these Terms;
- breach safety requirements;
- misuse the platform;
- provide false or misleading information;
- engage in abusive or threatening behaviour; or
- use the platform in violation of applicable law.
Where appropriate, Naistaxi may provide information about the reason for a suspension or termination, subject to safety, security, legal, and privacy considerations.
Privacy and Personal Data
Naistaxi processes personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).
Information about how Naistaxi collects, uses, stores, and protects personal data is provided in the Naistaxi Privacy Policy.
By using Naistaxi, you acknowledge that your personal data will be processed as described in the Privacy Policy and for the purposes permitted by applicable law.
Third-Party Services
Naistaxi uses third-party services to operate certain parts of the platform, including payment processing and technical infrastructure.
For example, payments may be processed through Stripe.
Third-party services may have their own terms and privacy policies. Where applicable, Customers should review those terms and policies.
Changes to These Terms
Naistaxi may update these Terms from time to time.
The updated Terms will be published on the Naistaxi website with a new “Last updated” date.
Where required by applicable law, Naistaxi will provide additional notice of material changes.
Your continued use of Naistaxi after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
Governing Law
These Terms are governed by the laws of Finland.
Nothing in these Terms limits mandatory rights available to consumers under applicable Finnish or EU consumer protection legislation.
Disputes and Consumer Rights
If you have a complaint, please contact Naistaxi first:
Email: info@naistaxi.fi
We will make reasonable efforts to resolve complaints directly with you.
Nothing in these Terms prevents a consumer from using the applicable statutory complaint and dispute-resolution procedures available under Finnish law.
Contact Information
Naistaxi Oy
Finland
Email: info@naistaxi.fi
Website: naistaxi.fi
By creating an account, making a booking, or using Naistaxi services, you acknowledge that you have read and agreed to these Terms and Conditions.