Terms and Conditions

By accessing or using the Naistaxi platform, you confirm that you have read, understood, and agreed to these Terms.

You are responsible for complying with these Terms and all applicable laws and regulations relating to your activities as a Driver.

To qualify and remain active as a Naistaxi Driver, you must:

• be verified as a woman through Naistaxi's applicable authentication or verification process;
• hold a valid taxi licence or other authorisation required to provide taxi services in Finland;
• hold a valid driving licence appropriate for the vehicle and services you provide;
• comply with all applicable Finnish laws and regulations relating to taxi transportation;
• have legal access to and permission to operate the vehicle used for Naistaxi services;
• maintain the insurance required by applicable law;
• ensure that the vehicle meets applicable legal, safety, and Naistaxi requirements;
• provide accurate and up-to-date personal, vehicle, licence, insurance, and other required information; and
• have a compatible smartphone with GPS capability and access to the Naistaxi application when providing services.

Naistaxi may request documentation or additional information at any time where reasonably necessary to verify eligibility, safety, compliance, or the accuracy of information provided.

You must promptly notify Naistaxi if any licence, authorisation, insurance, vehicle information, or other requirement relevant to your eligibility changes, expires, or is suspended.

As a Driver, you agree to:

• provide safe, professional, and lawful transportation services;
• comply with all applicable traffic, taxi, safety, and other legal requirements;
• keep your vehicle clean, roadworthy, safe, and properly maintained;
• treat Customers with respect and professionalism;
• follow agreed pickup times and booking details;
• use reasonable care when transporting Customers and their belongings;
• follow Naistaxi's applicable safety and operational instructions;
• maintain accurate account, vehicle, and contact information;
• not engage in abusive, threatening, discriminatory, harassing, or inappropriate behaviour; and
• immediately report material safety, technical, or operational issues affecting a booking.

Failure to meet these responsibilities may result in suspension or termination of access to the platform.

Naistaxi provides a technology platform that connects Drivers with Customers.

Unless otherwise agreed in a separate written agreement:

• you operate as an independent service provider;
• you are not an employee of Naistaxi;
• you are responsible for your own business activities, taxes, statutory obligations, and other obligations arising from your transportation activities;
• you are responsible for maintaining the licences, permits, insurance, vehicle, and other requirements applicable to your business; and
• you decide when and where you are available to provide transportation services, subject to bookings you have already accepted.

Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency relationship between you and Naistaxi.

Naistaxi provides the technology used to facilitate bookings and communication between Customers and Drivers.

Drivers may receive scheduled ride requests through the Naistaxi platform.

When you accept a booking, you agree to make reasonable efforts to complete that booking in accordance with the agreed pickup time, location, and other booking information.

You must not accept a booking if you know or reasonably expect that you will be unable to complete it.

Naistaxi does not guarantee any minimum number of bookings, working hours, or earnings.

Naistaxi services are currently available in Finland and may be limited to selected locations.

Naistaxi may modify, expand, limit, suspend, or discontinue features or services of the platform where reasonably necessary.

The platform may occasionally be unavailable because of maintenance, technical problems, network issues, or circumstances outside Naistaxi's reasonable control.

Safety is a core principle of Naistaxi.

Naistaxi may use identity verification, driver verification, authentication, licence checks, and other measures designed to maintain a safe platform.

Drivers agree to:

• provide truthful information during registration and verification;
• complete required verification procedures;
• not allow another person to use their Driver account;
• not provide transportation under another person's verified identity;
• not attempt to bypass or interfere with verification systems; and
• immediately notify Naistaxi if their eligibility or verification status changes.

Any attempt to bypass verification, impersonate another person, or misuse the platform may result in immediate suspension or permanent removal.

Naistaxi processes Customer ride payments through Stripe, a third-party payment service provider.

Where supported by the payment method and Stripe's payment processing rules, the Customer's payment method may be pre-authorized for the estimated fare. A pre-authorization is a temporary authorization of funds and is not necessarily an immediate charge.

The Customer is charged after the ride is completed or in accordance with the applicable cancellation and no-show policy set out in the Customer Terms and Conditions.

Where Naistaxi issues a refund to a Customer for an accepted website pre-booked ride that was not completed, a €1 processing fee may be deducted from your next payout to cover refund processing costs. This may apply where you had already accepted the booking and Naistaxi refunds all or part of the fare to the Customer, including under the Customer Website Booking Cancellation & No-Show Policy or an approved exception.

The Driver receives the applicable Driver payout for completed rides, less Naistaxi's applicable service fee or commission and any other deductions that have been communicated to the Driver in advance.

Applicable commission or service fees will be communicated through the platform, the Driver agreement, or other applicable Naistaxi documentation.

Payouts are processed through Stripe or another payment provider designated by Naistaxi.

Payment processing times may depend on Stripe, banks, payment methods, weekends, public holidays, or other factors outside Naistaxi's control.

Drivers are responsible for reporting their income and fulfilling their own tax and other statutory obligations.

Drivers agree to avoid unnecessary cancellations and to honour accepted pre-booked rides.

Customers rely on scheduled rides being available, and reliable attendance is therefore an important part of the Naistaxi service.

During your cooperation with Naistaxi, you may receive or have access to confidential information relating to Naistaxi, its Customers, Drivers, partners, technology, and operations.

You agree to keep such information confidential and use it only for purposes related to your cooperation with Naistaxi.

Confidential information may include:

• Customer names, contact details, addresses, phone numbers, booking information, and other Customer data;
• information relating to other Naistaxi Drivers;
• internal Driver and Customer communications;
• internal messaging groups and communication channels;
• booking details, routes, schedules, pickup and destination information;
• internal procedures and operational instructions;
• pricing, commissions, commercial arrangements, and business processes;
• information about Naistaxi's technology, applications, systems, integrations, and development;
• information about partners, suppliers, and commercial relationships;
• login credentials, access codes, authentication information, and security-related information;
• non-public business, financial, operational, strategic, or future-planning information; and
• any other information that is reasonably understood to be confidential or not intended for public distribution.

You are free to work with other transportation operators and provide services independently, subject to applicable law and any separate contractual obligations you may have.

However, you must not use confidential information or personal data obtained through Naistaxi to directly or indirectly solicit:

• Naistaxi Customers;
• Naistaxi Drivers;
• Naistaxi business partners; or
• other Naistaxi contacts

for competing services or purposes unrelated to your cooperation with Naistaxi.

This provision does not prevent you from responding to a person who independently contacts you or from engaging in lawful professional activities that do not involve misuse of Naistaxi confidential information or personal data.

You are responsible for keeping your Naistaxi account credentials and devices used to access the platform secure.

You must not:

• share your account credentials;
• allow another person to use your Driver account;
• knowingly provide access to the Naistaxi application to an unauthorized person; or
• attempt to access another Driver's or Customer's account.

You must notify Naistaxi promptly if you suspect unauthorized access to your account.

Naistaxi may suspend or terminate your access to the platform where reasonably necessary, including where you:

• violate these Terms;
• fail to meet eligibility requirements;
• lose a required licence or authorisation;
• provide false or misleading information;
• breach safety requirements;
• misuse personal data or confidential information;
• engage in fraud or other unlawful activity;
• repeatedly cancel or fail to attend accepted bookings; or
• otherwise pose a material risk to Customers, Drivers, Naistaxi, or the operation of the platform.

You may stop using the platform and request deactivation of your Driver account at any time.

Termination does not remove obligations that by their nature continue after termination, including confidentiality, personal-data protection, and obligations relating to amounts already due.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the maximum extent permitted by law, Naistaxi does not guarantee uninterrupted or error-free operation of the platform.

To the extent permitted by applicable law, Naistaxi is not liable for:

• loss of income or business opportunities;
• indirect or consequential losses;
• temporary platform interruptions caused by technical or external circumstances;
• actions or omissions of Customers or third parties; or
• circumstances outside Naistaxi's reasonable control.

Naistaxi processes Driver personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).

Information about the categories of personal data collected, purposes of processing, legal bases, retention, data sharing, and Driver rights is provided in the Naistaxi Privacy Policy and, where applicable, separate Driver onboarding or verification documentation.

You agree to provide accurate information necessary for registration, verification, operation of your Driver account, payment processing, and compliance with applicable legal requirements.

Naistaxi may update these Terms from time to time.

The updated Terms will be published on the Naistaxi website with a new “Last updated” date.

Where required by applicable law, Naistaxi will provide additional notice of material changes.

Continued use of the platform after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

These Terms are governed by the laws of Finland.

Any disputes arising in connection with these Terms shall be handled in accordance with applicable Finnish law.

Nothing in these Terms limits any mandatory rights that cannot lawfully be excluded.

If you have questions about these Terms, your Driver account, payments, or operational matters, please contact:

Naistaxi Oy

Finland

Email: info@naistaxi.fi

Website: naistaxi.fi

By registering as a Driver, accepting bookings, or using the Naistaxi platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.